Updated July 2026
Introduction
Healthy Innovations are committed to protecting your personal information and your right to privacy.
We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Commonwealth). These principles dictate how we handle your Personal Information, covering aspects such as collection, use, disclosure, storage, security, and disposal. For more details, you can access the Australian Privacy Principles via the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.
Personal Information Collection
Healthy Innovations occasionally collects and stores personal information that you enter on our website, provide directly, or share through other means. You might supply basic details like your name, phone number, address, and email to help us send information, provide updates, and process your orders for products or services.
At other times, we may gather additional information, such as when you give feedback, provide personal or business details, change your content or email preferences, offer financial or credit card information, or communicate with our team.
Furthermore, we may also collect any other information you share while interacting with us.
Data Usage
The data we collect is used primarily for treatment purposes.
Healthy Innovations may utilise the personal information we collect from you to offer updates, information, and our services. Additionally, we might inform you about new and additional products, services, and opportunities available to you. Your personal information can also help us enhance our products and services and better comprehend your needs.
We may reach out to you through various methods, including telephone, email or mail.
Disclosure of Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
We take your privacy seriously and will only share your data with third parties when absolutely necessary and with your explicit permission. Specifically, your data may be shared with:
● Third parties where you consent to the use or disclosure; and
● Where required or authorised by law.
Artificial Intelligence and Health Coaching Tools
Healthy Innovations uses artificial intelligence (AI) technology to support the delivery of personalised health coaching through our HI Thrive platform. This section explains how AI tools are used and how your data is protected within these systems.
What HI Thrive is
HI Thrive is a health coaching support platform developed by Healthy Innovations. It assists your practitioner in preparing personalised health plans, tracking your progress between appointments, and providing general health coaching information. HI Thrive is a support tool — it does not replace the clinical judgment of your registered health practitioner, and all AI-generated content is reviewed and approved by Shelley Van Barneveld before it reaches you.
AI tools we use
We use the following third-party AI tools as part of HI Thrive:
- Claude AI (Anthropic): Used to assist in drafting personalised health coaching plans from consultation notes. Anthropic does not use your data to train its AI models. You can review Anthropic’s privacy policy at https://www.anthropic.com/privacy.
- Fireflies.ai: Used to record and transcribe consultations, with your explicit prior consent. Transcripts are used solely to prepare your health plan and are not shared with any other party. You can review Fireflies’ privacy policy at https://fireflies.ai/privacy.
Your consent
Before any AI tool is used in connection with your care, you will be asked to provide explicit written consent via our HI Thrive Consent Form. You may withdraw this consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the quality of clinical care you receive at Healthy Innovations.
Where your data is stored
All health data processed through HI Thrive is stored on servers located in Australia (Sydney region). We do not store your health information on overseas servers. Your data is encrypted in transit and at rest.
What AI does not do
The AI tools used in HI Thrive do not:
- Diagnose medical conditions
- Prescribe or recommend changes to medications
- Replace a consultation with a registered health practitioner
- Make clinical decisions without practitioner review and approval
Your rights regarding AI-processed data
You have the right to:
- Know whether AI tools have been used in the preparation of your health coaching plan
- Request that your data be removed from HI Thrive at any time
- Opt out of AI-assisted coaching while continuing to receive standard clinic services
To exercise any of these rights, contact us at [email protected].
Data Protection
Healthy Innovations is dedicated to securing the information you provide. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial safeguards. These measures protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. All data transmitted through our systems and stored in our databases is encrypted in transit and at rest using industry-standard protocols.
While we strive to protect your data, the transmission and exchange of information are at your own risk. We cannot guarantee the security of information transmitted to or from us. Despite our efforts to prevent unauthorised disclosures, we cannot ensure that personal information collected will never be disclosed in ways that deviate from this Privacy Policy.
Website
When you visit our website (www.healthyinnovations.com.au), we may collect certain information, such as your browser type, operating system, and the website you visited before ours. This data is gathered in an aggregated form to analyse site usage and improve our services.
Cookies
We may occasionally use cookies on our website. Cookies are small files that a website uses to recognize you when you return and to store information about your usage. They are not harmful programs that could access or damage your computer. While most browsers accept cookies by default, you can choose to reject them by adjusting your browser settings. However, doing so may limit your ability to fully enjoy our website. We use cookies to analyse web traffic and enhance the visitor experience.
Third-Party Websites
Our website may contain links to external sites not owned or controlled by us. These links are provided solely for your convenience and do not signify sponsorship, endorsement, or approval. Please be aware that Healthy Innovations is not responsible for the privacy practices of other websites. We encourage users to read the privacy policies of any site that collects personally identifiable information when leaving our website.
Your Rights
You have the right to:
● Access the personal data we hold about you
● Request corrections to any inaccurate or incomplete data
● Withdraw consent for data sharing at any time
● Request deletion of your data from HI Thrive and associated AI systems
To exercise any of these rights, please contact us at [email protected].
Under certain conditions outlined in the Privacy Act, we reserve the right to withhold information we hold about you.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or through direct communication.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Healthy Innovations
16 / 4 Central Avenue,
Thornleigh, NSW, 2120.
(02) 9481 8140
Thank you for trusting us with your healthcare needs. We are dedicated to providing you with the highest level of care while ensuring your privacy and data security.